Frequently Asked Questions (FAQs)
Orders & Payments
1. What payment methods do you accept?
We accept UPI, Credit & Debit Cards, Net Banking, Wallets, Bank Transfer, and Cash on Delivery (COD) where available.
2. Is Cash on Delivery (COD) available?
Yes. COD is available for eligible retail orders with a 20% advance payment. The remaining amount is payable at the time of delivery.
3. Is COD available for wholesale orders?
No. All wholesale orders require 100% advance payment unless a separate written agreement has been approved by Adore Luxe.
4. Can I cancel my order?
Orders may be cancelled before they are dispatched. Once shipped, cancellations may not be possible.
Shipping
5. Do you ship across India?
Yes. We deliver to most serviceable locations across India through trusted courier partners.
6. Do you ship internationally?
Yes. We offer worldwide shipping to selected countries.
7. How long does delivery take?
Most orders are dispatched within 1–3 business days. Delivery time depends on your location and courier partner.
8. How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email or SMS to track your parcel.
9. Who pays customs duties for international orders?
Any customs duties, import taxes, VAT, GST, or other government charges are the responsibility of the customer.
Products
10. What products do you sell?
We offer premium women’s fashion including Anarkali Suit Sets, Kurti Palazzo Sets, Co-ord Sets, Dresses, Ethnic Wear, Cotton Clothing, Ajrakh Prints, Dabu Prints, Block Print Collections, and handcrafted Home Décor.
11. Are product colours exactly the same as shown?
We make every effort to display colours accurately. However, slight variations may occur due to monitor settings, lighting, and photography.
12. Will the print placement be exactly the same?
Since many fabrics are printed and cut individually, print placement may vary slightly, making every garment unique.
13. How do I choose the correct size?
Please refer to our Size Guide before placing your order. If you’re unsure, contact our team—we’re happy to help you choose the right size.
Returns & Exchanges
14. Do you accept returns?
Returns for change of mind, colour preference, or incorrect size selection are generally not accepted. Please refer to our Return & Exchange Policy.
15. When can I request an exchange?
Exchanges are available for:
- Manufacturing defects
- Wrong item received
- Damaged product during transit
- Wrong size received (subject to our policy)
16. How long do I have to report an issue?
Please contact us within 48 hours of delivery with clear photos and your order number.
Reseller Program
17. Do I need to buy stock to become a reseller?
No. Our reseller program allows you to start selling without purchasing inventory upfront.
18. Can I purchase a sample?
Yes. We encourage resellers to purchase one or more sample pieces at a special reseller price to experience the quality and confidently showcase the products to customers.
19. How do I join the reseller program?
Simply complete the Reseller Registration form on our website. Once approved, you’ll receive access to reseller pricing and resources.
Wholesale
20. Do you offer wholesale pricing?
Yes. We work with boutiques, retailers, resellers, and businesses across India and internationally.
21. How do I apply for a wholesale account?
Complete our Wholesale Registration form. Our team will review your application and contact you after verification.
Care Instructions
22. How should I care for my garments?
For best results:
- Gentle hand wash or machine wash on a delicate cycle.
- Wash dark colours separately.
- Do not bleach.
- Dry in shade.
- Iron on low to medium heat.
Always follow the care instructions provided with the product.
Customer Support
23. How can I contact Adore Luxe?
You can reach us through:
- Contact Form on our website
Our customer support team is always happy to assist.
24. Do you offer bulk or corporate orders?
Yes. We welcome bulk orders, boutique partnerships, corporate gifting, and business enquiries. Please contact our sales team for personalised assistance.
Security & Privacy
25. Is my payment secure?
Yes. All payments are processed through trusted and secure payment gateways using SSL encryption.
26. Is my personal information safe?
Absolutely. We respect your privacy and protect your personal information in accordance with our Privacy Policy.
Still Have Questions?
If you couldn’t find the answer you’re looking for, please contact our friendly customer support team. We’re always happy to help and usually respond within one business day.